Updated Date: 28-04-2026
1. Introduction
GPLive.ie respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and protect personal data when you use our website and related digital services (the “Platform”).
This Policy complies with the General Data Protection Regulation (GDPR) and Irish data protection law.
2. Who We Are
GPLive.ie acts as a data controller for personal data processed in connection with operating and administering the Platform.
GPLive.ie provides a technology platform enabling users to book remote consultations with independent, licensed healthcare professionals.
Healthcare professionals are independent data controllers for medical records and clinical data.
3. Use by Children
The Platform is intended for users aged 18 years or over.
Parents or legal guardians may book consultations on behalf of children under 18. In such cases, consent and information are provided by the parent or guardian, and children may not use the Platform independently.
4. Personal Data We Collect
We may collect the following categories of personal data:
- Identity data (name, date of birth)
- Contact data (email address, phone number)
- Booking and account data
- Payment and transaction data (excluding full card details)
- Technical data (IP address, device and browser details)
- Communications with customer support
We may also use anonymised or aggregated data for analytics and service improvement.
5. Health‑Related Data
GPLive.ie processes limited health-related data only where necessary to operate the Platform, such as appointment type or consultation scheduling.
We do not access, create, control, or store:
- medical records
- diagnoses or prescriptions
- consultation content
All clinical data is controlled solely by the healthcare professional providing the service.
6. How We Collect Data
We collect personal data:
- directly from you when booking or contacting us
- automatically when you use the website (technical data)
- through secure video consultation tools used to enable communication
Video consultations are not recorded. Audio and video data are processed only in real time.
7. How We Use Personal Data
We use personal data to:
- operate and manage the Platform
- arrange consultations
- process payments
- send essential service communications
- ensure security and performance
- comply with legal obligations
We do not provide medical care or advice, and we do not sell personal data.
8. Legal Bases for Processing
We rely on the following lawful bases under GDPR:
- Contract – to provide Platform services
- Legal obligation – compliance with law
- Legitimate interests – security, performance, fraud prevention
- Consent – where required (e.g. optional cookies)
9. Data Sharing
We may share personal data with:
- the healthcare professional chosen by you
- trusted service providers (IT, payments, hosting)
- authorities where required by law
All third parties are required to comply with GDPR and confidentiality obligations.
10. Cookies and Similar Technologies
What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help the site function correctly, improve usability, and provide technical insight into website performance.
Cookies We Use
We use the following categories of cookies:
Strictly Necessary Cookies
Required for website functionality, security, and cookie preference management.
These cookies do not require consent.
Functional Cookies
Allow the site to remember your preferences (such as language or session settings).
Used only with your consent.
Analytics Cookies
Help us understand how the website is used so we can improve performance.
Used only with your consent.
Video Consultation Cookies
Used by secure third-party providers to enable real-time video communication.
Not used for tracking or advertising.
Cookies We Do Not Use
GPLive.ie does not use:
- advertising cookies
- behavioural tracking cookies
- third‑party marketing cookies
Managing Cookies
On your first visit, you will be given the option to:
- accept all cookies
- reject non-essential cookies
- customise preferences
You can also manage cookies through your browser settings at any time.
11. International Transfers
Personal data is primarily processed within the EEA.
Where data is accessed outside the EEA, appropriate safeguards are used, including EU-approved Standard Contractual Clauses.
12. Data Security
We apply appropriate technical and organisational safeguards to prevent unauthorised access, loss, or misuse of personal data.
13. Data Retention
We retain personal data only for as long as necessary to:
- provide services
- meet legal and regulatory obligations
- resolve disputes
- maintain security
GPLive.ie does not retain medical records or consultation content.
14. Your Rights
You have the right to:
- access your personal data
- correct inaccurate data
- request deletion (where applicable)
- object to or restrict processing
- request data portability
- withdraw consent at any time
You may also lodge a complaint with the Irish Data Protection Commission:
👉 https://www.dataprotection.ie
15. Contact Us
For privacy or data protection requests:
Email: info@gplive.ie
Subject: Data Protection Request
16. Updates to This Policy
This Policy may be updated from time to time. The latest version will always be published on our website.